We provide a number of technical support options to help you succeed with your deployment of self-service reporting with ActiveReports Server.
Free Community Support
At our community web site —available free of charge—community members and ActiveReports Server team members provide answers to your most common questions.
Free support resources include:
Annual Maintenance Package
As a limited-time introductory offer, we are providing a free Annual Maintenance Package with the purchase of any ActiveReports Server license. This package provides you with a full suite of technical support services for one year. Services include:
1. All major releases.
2. All service releases and minor upgrades.
3. E-mail support
To speed up the support process, please include the build number, hardware and operating environment specifications, and a detailed description of the problem.
4. Phone support
Phone support is available by calling +1 425 952 6362 Ext. 2, Monday through Friday, 9 AM - 5 PM US Pacific Standard Time (PST).
When contacting support, please be prepared to provide your serial number, hardware and operating environment specifications, and a detailed description of the problem.